Hands On Heart Class Policy

Emergency Cancelation

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Hands On Heart Academy reserves the right to cancel any class scheduled due to any emergency circumstances. We will notify the client of any cancellation due to an emergency as soon as possible and we will be happy to offer you reschedule dates for any class that is canceled for these reasons. Note: Hands On Heart Academy is not responsible for any financial costs incurred by the client for any class if it is canceled due to an emergency.

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Class Rescheduling, Cancelation, and No Show

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If a client needs to reschedule or cancel any class currently scheduled, they can do so by contacting Hands On Heart Academy via phone (call, text-message or whatsapp) or email at least 48 hours before the scheduled class, at no additional cost. You can check out other dates to reschedule your class on the booking page and inform us with the desired date and time for the new class. If a client cancels a class at our facility, shows up late and is turned away because the class already started, or simply does not show up for the class a 25% Cancelation or No-Show fee will be added to the Invoice and it will need to be paid before coming to the next class. In case of No-show without prior cancellation and if a refund is requested, the amount refunded will have a deduction of the 25% fee for the class.

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For clients canceling a class at their location within the 48 hours time frame a $99 cancellation fee is applied. If for any reason the instructor is turned away at the door on the date and time of a scheduled class, the client is responsible for the full cost of the course as detailed in the pricing quote provided.

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Course Attendance

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All participants MUST attend the full course and complete all the course requirements to receive certification. Anyone arriving late or leaving a course early will not be eligible for a certification card for the course or any refunds. All participants MUST sign in on the class roster at the class to receive a certification. Note: Clients also cannot bring non-registered attendees to their class (e.g., friends, family, children, co-workers, etc.), unless a previous agreement was made between the client and Hands On Heart Academy.

 

 

Payment

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All invoices for Onsite Group Training classes will be made in accordance with the pricing quote provided for the training. Hands On Heart Academy requires payment in full for all classes within 5 days of the date invoiced. Any client with an outstanding invoice for the class after this time will not be guaranteed a spot in the class unless previous arrangements have been made with Us. Please contact us if you need assistance.

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